About ten days ago I ordered five elderberries from Raintree Nursery in Morton, WA. I did not receive a shipping date immediately, so I called to inquire. The agent who answered the phone was not especially kind as she told me that 2,000 orders were ahead of me and I would wait “one to two weeks before shipping”.
I wrote an email to Raintree expressing my disappointment with the turn-around time, but more emphatically I expressed my disappointment with the attitude of the customer service agent.
Surprisingly, just a day after my email I heard back from Raintree, telling me that my order would be shipped within a day. And sure enough, the very robust plants arrived in good shape just a few days later.
I’m not sure how I deserved the excellent customer service, but I think it important that this service be documented.
Thank you Ranitree Nursery!