THANK YOU FOR SHOPPING at THE LANDSCAPE MARKET! Complete satisfaction with your purchase is our number one concern (See Customer Comments Near Bottom of Page).
Please feel free to call or email if you have any questions about your product, shipping arrangements or other matters. Our contact phone and email address are on the confirmation email we sent to you when you purchased.
“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.“ – Mohandas Gandhi
That sums up The Landscape Market Customer Service and Store Policy with you, the customer. All our actions and decisions are based on this principle. Details follow:
Customer Service: Privacy
In the rare instance that your purchase from The Landscape Market needs special care, please read the sections below. Especially with large items like patio furniture or palletized shipments, the possibility exists for shipping damage. Inspect your shipment carefully (during delivery if possible), opening individual cartons if necessary. See below for all the necessary stuff.
Customer Service: Returns
The products sold at The Landscape Market are guaranteed to satisfy! If you change your mind about your purchase from us or need to return it for any reason, please email or call us within 15 days for a RA Form.
We will make arrangements to exchange, replace, or accept your return and refund you the original amount of the purchase price less shipping.
Returns are subject to a 15% restocking fee and must be received in original packaging in new, unused, and undamaged condition. A return for refund does not come under our warranty conditions below, therefore you will be responsible for the cost of return shipping.
Customer Service: Warranty Replacement
If you receive a defective item we will, at our discretion and expense replace any parts that are found defective within 15 days of purchase. We must be notified by email with supporting pictures of defective item or part. Our 15 day warranty covers the replacement of any defective item or part, it does not cover a refund for a return. If you would like to cancel your order and return the product you will need to make arrangements to return the item to us as outlined in our returns policy above.
Customer Service: Shipping Damage
When receiving delivery of your shipment be sure to open each box and inspect the merchandise before accepting delivery. If you discover your merchandise is damaged, refuse delivery or notate damage on shippers copy of freight bill. Then contact us and we will replace the item at no cost to you. If you decide to cancel your order, you will be responsible for returning the item to us as outlined in our returns policy above.
If you accept a damaged shipment without notating the damage on the drivers freight bill, you must notify us by email within 3 days with supporting photos of the damaged product and photos of all internal and external packaging. We will replace your product free of charge; however the freight company may not rebate your shipping costs, so you may be required to pay for freight charges involved with shipping the replacement to you. In the event you would like to cancel the order, you will need to make arrangements to return the item to us as outlined in our returns policy above.
HOW TO RETURN A PRODUCT FOR EXCHANGE OR REFUND
Request a return authorization number (RA Form) below.
Once you receive your (RA Form), print it out and attach a copy to the outside of each package being returned.
Repackage (if needed) and ship back to us through the shipping method of your choice.
All returns must be accompanied by the RA Form and must be shipped prepaid to our main Canadian or US Warehouse location as stated on the RA Form
Any shipments returning without this documentation will be refused and no amount will be refunded.
If returning for an exchange we will ship a replacement to you at no charge.
TO REQUEST AN RETURN AUTHROIZATION NUMBER
Please email us with the following:
Reason for Return (refund or replacement)
Number of Packages.
All products must be returned in original factory condition, including all packaging materials, inserts, hardware packs and manuals. Open box items will be inspected and are subject to an additional restocking fee if any of the above components are not found in good order.
The Fine Print
Coverage for insurance, brokerage, duties on returned items is the responsibility of the shipper. A product that has been shipped back to us in used/damaged condition will be refused or may be subject to an additonal restocking fee. When making a return we will provide a credit for the price of the merchandise excluding the shipping charges.
If the product was on a free shipping promotion, the purchase price of the product less the shipping charges incurred will be refunded. No returns will be authorized beyond(15) days after receipt of merchandise. After 15 days the item will be treated as under Warranty. No returns will be authorized for fully and permanently assembled furniture kits.
Be it noted that the liability of Clearwater Landscapes Inc. is limited to and will not exceed the replacement price of your purchase. Clearwater Landscapes Inc. will not be held liable for any special, incidental or consequential, damage or injury resulting from the possession, use, misuse or loss of the merchandise manufactured and or sold either directly or indirectly through The Landscape Market including our regular and custom ordered manufactured products, wholesale items, or products made by other companies and sold through The Landscape Market.
"Your customer service was quick, friendly, and reliable. Your product has supplied a wealth of information that I know will help me to complete a great project."
About Dan Eskelson
Dan has had his hands in the soil for most of his adult life as a gardener, landscaping contractor, golf course superintendent and landscape designer. When the ground freezes, he builds websites, produces video and plays the hammered dulcimer. Full bio here.